Tom Secker-Walker is Vice President of Customer Experience, Training and Development for Dennis & Co Auto Group. In this capacity, Tom provides leadership, guidance and management to the business through analysis, guidance and training that ensures our teams are delivering a high level of satisfaction to all our clients. He works closely with the Performance Team and Dealership Operators to deliver exceptional customer service to our customers that are both purchasing and maintaining their vehicles through our dealerships. Tom is also responsible for all OEM manufacturer training (sales and service) requirements to ensure our teams are certified, identifying additional training and development opportunities internally and externally for our people and the groups compliance with federal training requirements.
Prior to joining Dennis & Co. in 2021, Tom has specialized in Diversity and Inclusion (D&I), Business Development and Operational Event Planning. Tom previous experience includes Operations Director at Included, a global, impact-led diversity and inclusion consultancy helping to build inclusive organizations; the Ernst & Young Global Diversity and Inclusiveness team in NYC: and an integral member of the award-winning Diversity and Inclusion team responsible for creating a diverse and inclusive environment for the London 2012 Olympic and Paralympic Games (LOCOG).
Tom lives in Mamaroneck, New York, with his wife, Roz, and their children – Maeve and Erin. Tom is a Fellow of the Royal Society of Arts, enjoys participating and watching sports – particularly a fan of Arsenal and England football teams, the NY Giants, playing golf and winter sports participant.